Our Warranty: Protecting Your Adventure
At Glide, we’re proud of the unmatched quality and durability of our paddle boards. Built with the best materials and cutting-edge technology, our boards are designed to last. While we stand behind our products with an industry-leading 5-year warranty, it’s important to understand how time and environmental factors can affect your board’s lifespan.
Seam splits in inflatable paddle boards (iSUPs) are primarily caused by two factors: the passage of time and exposure to excessive heat. Even high-quality boards, made from the best PVC materials, can experience wear and tear. On average, a well-cared-for iSUP can last between 4 to 7 years. However, prolonged exposure to UV rays and high temperatures can accelerate the aging process.
The Impact of Time and Heat
Seam failure doesn’t always come from heavy use—it’s often the result of long-term exposure to the elements. Prolonged exposure to excessive heat and UV rays, especially when boards are stored in direct sunlight, can weaken the adhesive/thermal welding in the seams, leading to splits over time. Even if a board is not frequently used, time and environmental factors can take their toll. To ensure your board’s longevity, always store it in a shaded, temperature-controlled environment and keep it out of direct sunlight when not in use. Proper storage is key to maintaining the performance and durability of your board.
Proper Care and Maintenance
To further extend the life of your paddle board, always rinse it with fresh water after each use, especially if you've been paddling in saltwater. After rinsing, ensure your board is completely dry before storing it. Storing your board dry helps prevent mold and deterioration, keeping your board in peak condition for your next adventure.
Commercial Use Products
Please note that our
5-year warranty applies only to retail customers. Commercial-use , such as rental shops, retreats, schools,etc are not covered. These boards are designed for constant use, and while they’re built to last, their maintenance and wear patterns differ from those of a personal board.
We believe in the long-lasting performance of Glide boards, and with proper care and attention, they’ll keep you on the water for years to come. Should any issues arise, our warranty is here to support you, but remember: taking good care of your board is the best way to extend its life.
Inflatable Paddle Board 5 Year Warranty
All Glide Inflatable Paddle Boards are fully guaranteed to the original owner against defects in materials and workmanship for a period of 5 years from date of purchase. Products found to be defective will be repaired or replaced at Glide’s discretion. Repairs due to normal wear and tear, accident, abuse, etc., will be made for a reasonable charge. Accessories such as paddles, pump, backpack, kayak seat and carrying strap carry a one-year warranty against defects in materials and workmanship. Glide Paddlesports specifically disavows any other representative warranty or liability relative to the condition or use of the product.
Proof of purchase from a Glide authorized Dealer or Glide directly must accompany all warranty claims. Dealer is to contact Glide if there are any questions or if they believe a warranty replacement is required (subject to exclusions and application of terms herein). Glide will confirm all warranty claims before final approval and processing.
If purchased from Glide directly, products should be inspected by customer upon receipt from Glide (and prior to signing any documentation from freight carrier as shipping damage is the Freight Company’s responsibility) to ensure that no defects exist at the time of receipt.
Hard Board Warranty
All Glide hard Paddle Boards are fully guaranteed to the original owner against defects in materials and workmanship for a two year period. Products found to be defective will be repaired or replaced at Glide’s discretion. Repairs due to normal wear and tear, accident, abuse, etc., will be made for a reasonable charge. Accessories such as paddles carry a one-year warranty against defects in materials and workmanship. Glide Paddlesports specifically disavows any other representative warranty or liability relative to the condition or use of the product.
Proof of purchase from a Glide authorized Dealer or Glide directly must accompany all warranty claims. Dealer is to contact Glide if there are any questions or if they believe a warranty replacement is required (subject to exclusions and application of terms herein). Glide will confirm all warranty claims before final approval and processing.
If purchased from Glide directly, products should be inspected by customer upon receipt from Glide (and prior to signing any documentation from freight carrier as shipping damage is the Freight Company’s responsibility) to ensure that no defects exist at the time of receipt.
Exceptions to the Glide Inflatble & Hard Board Warranty are as follows:
- Paddle Boards damaged by extreme weather or environmental conditions.
- Paddle Boards damaged while in possession of a freight carrier, a dealer, Consumer, or any party other than Glide Paddlesports.
- Paddle Boards damaged by accident, neglect, improper use or handling.
- Paddle Boards that have been towed by power or sail boats.
- Glide inflatable boards should never be left in the sun for than a few minutes. If you are not on the water make sure to have your board in the shade or let out some air pressure. On hot days do not inflate past 15psi. Boards damaged due to heat are not covered under the warranty.
- Paddle Boards sold as “demos” or in “as is” condition.
- Deck pad separation, bubbling or discoloration.
- Cosmetic blemishes.
- Paddle board fins.
- Shipping Damage.
- Paddle Boards designated as Prototypes.
- Paddle Boards sold as “demos” or in “as is” condition.
- Paddle Boards determined to have been used for any activity other than an activity which is customary for the product. Including rental or commercial use.
- Paddle Boards that have been structurally or dimensionally altered or modified.
- Colors may vary from those shown. Color combinations will vary from those shown and are unique for each boat produced. Variations in color are not covered by warranty.
- This limited warranty excludes all other warranties, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose, with regard to Glide Paddlesports. Some state, country, or provincial laws do not allow the exclusion of certain implied warranties, so the above exclusion may not apply to you.
- This limited warranty excludes any incidental or consequential damages or expenses resulting from any defects. Glide Paddlesport’s aggregate liability shall be limited to an amount equal to Consumer's original purchase price paid for the defective product. Some state, country, or provincial laws do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you.
- To the extent any limitation or exclusion contained herein is contrary to any country, state, or provincial law, such limitation or exclusion shall be severable and all other terms herein shall remain in full force and effect and are valid and enforceable. This warranty gives you specific legal rights and you may also have other rights. For Consumers who are covered by state, country, or provincial consumer protection laws or regulations, the benefits from this warranty are in addition to all rights conveyed by such consumer protection laws
- Inflatables sold prior to January 1st 2023 have are covered by a two year warranty.
- Paddle boards from previous seasons that are sold on clearance sales are warrantied for 6 months from date of sale.
- GLIDE reserves the right to amend this policy at any time without notice.